Frequently Asked Questions
Everything you need to know about bringing a taste of Britain to your doorstep.
Do you ship your British food products internationally?
Yes, we ship globally! We take great care in packaging our products to ensure your favorite British treats arrive in perfect condition, no matter where you are located.
How do you handle perishable items like clotted cream or cheeses?
All perishable goods are shipped in temperature-controlled thermal packaging with chilled gel packs. We recommend selecting expedited shipping for these items to maintain maximum freshness.
What is the typical shelf life of the products?
We guarantee that all items shipped will have a reasonable shelf life remaining. For products with shorter dates, such as certain bakery items, the 'Best Before' date will be clearly stated in the product description.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are all your products authentic and sourced from the UK?
Yes, every product in our shop is 100% authentic and sourced directly from reputable suppliers and manufacturers within the United Kingdom.